Workers who understand their role in the organization and who know how to perform their jobs find it easier to accept changes and adopt new business processes. Because user adoption is a major success factor of system implementations, Collaborative Solutions offers customized end user training as a significant component of our overall change management services.

Our fundamental goals for each training program we develop are to:

• Provide users with hands-on learning experience that simulates their job functions
• Discuss system functionality within the context of the new business processes
• Leverage multiple instructional approaches to provide the most cost-effective solution at the appropriate time
• Provide training audiences with ongoing support materials, such as online simulations and job aids, for use during and after the training

We provide overviews of your business processes to inform users where they fit in the process and how their tasks contribute to overall business activities. We develop role-based training products to provide users the knowledge and skills—and the confidence—they need to perform their jobs successfully. Our training focuses on the user’s discrete tasks and also provides the context that makes those tasks meaningful. We develop real-world examples to help users gain experience and become familiar and comfortable with the new applications.

We follow a structured method to develop our training programs, which ensures that your users are fully trained and prepared to accept the changes brought by your enterprise solution. We analyze your users’ needs and your business processes to determine the most effective training approach for your organization.

Collaborative Solutions knows that each business has its own policies and practices, its own culture, and its own way of using enterprise applications to improve business performance. Likewise, we understand that each person touching a system has different needs—from administrative users to technical support resources to organization executives. We work closely with users, listening to their needs and usability objectives, and we tailor our user support and training services accordingly—because well-trained users equal a successful implementation.

To learn more about Collaborative Solutions’ Training and User Adoption services, contact us at inquiries@collaborativesolutions.com.